Shipping policy

# Shipping Policy

## Order Processing Times

All in-stock items that are not marked as Pre-Order in the product description will be processed and dispatched within 2–3 working days of your order being placed.

Orders are processed Monday to Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where applicable.

Products shipped directly from our international partners may have extended delivery times. Where applicable, the estimated delivery timeframe will be displayed on the product page and/or at checkout before purchase. By placing an order, customers acknowledge and accept these delivery estimates. Orders that remain within the advertised delivery window are not considered delayed and are not eligible for refunds solely due to transit or processing times.

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## Pre-Order Items

Any item clearly marked as Pre-Order in the product description is subject to a longer processing and delivery timeframe.

Pre-order items are ordered once the stated pre-order period has ended. After the pre-order closing date:

1. We place our supplier order from the United States  
2. We wait for the shipment to arrive from the US to the UK  (1-3 weeks)
3. Once stock arrives and is checked, your order will be packed and dispatched within 1–2 working days

Please note that pre-order delivery times may vary depending on supplier processing times, international shipping, customs clearance, and courier delays.

By purchasing a pre-order item, you acknowledge and accept the extended waiting period.

Pre-Order items that have not been released yet:

By placing a pre-order with us, you acknowledge and agree to the following terms:

Processing Time

  • Pre-order items can take up to 8 weeks to arrive and be fulfilled.
  • This timeframe is an estimate and is not guaranteed.

USA Sourcing

  • All pre-order items are sourced directly from the United States (USA).
  • As these items are imported, delays may occur due to supplier processing times, shipping carriers, customs, or other circumstances beyond our control.
  • We are not responsible for delays caused by suppliers, international shipping, customs, or courier services.

Availability

  • Placing a pre-order does not guarantee that the item will be secured.
  • If the retailer or supplier in the USA sells out before we are able to purchase your item, your order will be cancelled and you will receive a full refund.

Payment

  • Full payment is required at the time of placing your pre-order.

Cancellations

  • Once we have placed your order with our USA supplier, cancellations cannot be accepted.
  • Cancellation requests made before we have placed the supplier order may be considered but are not guaranteed.

Combined Orders

  • If your order includes both in-stock and pre-order items, your entire order may be held until the pre-order item arrives unless separate shipping has been arranged.

Order Updates

  • We will do our best to keep you informed of any significant delays or changes to your order.

Agreement

By placing a pre-order, you acknowledge that you have read, understood, and agreed to this Pre-Order Policy.

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Delivery Estimates

All delivery timeframes displayed on our website, product pages, checkout pages, order confirmations, or shipping notifications are estimates only and are not guaranteed delivery dates.

Certain products are sourced from suppliers located outside the United Kingdom and may be subject to customs inspections, customs clearance procedures, international shipping delays, supplier processing delays, courier disruptions, adverse weather conditions, and other events outside our reasonable control.

Customers acknowledge that delivery estimates are provided for guidance only. Orders shall not be considered delayed while they remain within the estimated delivery timeframe displayed at the time of purchase.

Where delays occur due to circumstances beyond our reasonable control, we shall not be liable for any loss, inconvenience, or consequential damages resulting from such delays.

## Shipping Delays

While we aim to meet all estimated dispatch times, delays may occasionally occur due to:

- supplier delays  
- customs processing  
- courier disruptions  
- high order volumes  
- public holidays  
- unforeseen circumstances outside of our control

We appreciate your patience and understanding in these situations.

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## Combined Orders

If your order contains both in-stock items and pre-order items, your full order may be held and shipped together once the pre-order item arrives, unless stated otherwise.

If you require separate shipping, please contact us before placing your order.

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## Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

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## Lost or Delayed Parcels

Once your parcel has been dispatched, delivery is handled by the shipping courier. While we will always do our best to assist, we are not responsible for courier delays, lost parcels, or delivery issues once the package has left our possession.

Please contact us if you experience any delivery issues so we can help where possible.

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## Contact Us

If you have any questions regarding your order or shipping times, please contact us and we will be happy to assist.