Refund policy

Returns & Refunds Policy

Returns

Due to hygiene, health protection, and product integrity reasons, we do not accept returns of cosmetics, skincare, haircare, beauty, or personal care products unless:

  • The item is faulty;
  • The item arrives damaged;
  • The wrong item was supplied; or
  • The product is otherwise not as described.

To report an issue, you must contact us within 14 days of delivery at sundaystatesgirl@gmail.com and provide:

  • Your order number;
  • Photographs of the product;
  • Photographs of the packaging;
  • A description of the issue.

We reserve the right to request additional information and/or require the item to be returned for inspection before approving a refund or replacement.

Returns sent without prior authorization will not be accepted.

Return address:

22 Corinthia House
Trafford Street
Chester
CH1 3HP
United Kingdom

Damaged, Faulty or Incorrect Orders

Please inspect your order upon delivery.

If your item is damaged, faulty, defective, or incorrect, contact us as soon as possible so we can assess the issue and provide an appropriate resolution.

Where a claim is verified, we may offer a replacement, store credit, or refund in accordance with your statutory rights.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns of:

  • Opened beauty products;
  • Used beauty products;
  • Cosmetics with broken seals;
  • Personal care products;
  • Sale items;
  • Gift cards;
  • Custom or personalised products.

Products returned in a used, altered, damaged, or unsellable condition may be refused.

Fraud Prevention

To protect our customers and business from fraudulent claims, we reserve the right to:

  • Request photographic evidence;
  • Request return of the product for inspection;
  • Refuse claims where evidence is insufficient;
  • Refuse claims where there is evidence of misuse, abuse of the returns process, or fraudulent activity.

Refunds

If a refund is approved, it will be issued to the original payment method.

Refunds are normally processed within 10 business days after approval. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at sundaystatesgirl@gmail.com.

Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.